THE SCHOOL OF TALENTS

A programme of professional development for talented workers in hotel industry

A PROJECT WITHIN THE OPERATIONAL PROGRAMME CZ 04.3.07

PROJECT OBJECTIVES AND GENERAL CONTENTS OF INSTRUCTION

This project will be realized by the company JASEKA, s.r.o. in the years 2006 – 2008. The project is focused on acquiring and developing of specified skills of talented workers in hotel industry (hotels and restaurants) in Prague area. Within this training programme, the participants will get new competencies in the sphere of communication, behaviour in demanding situations, and knowledge of contemporary trends in hotel industry (especially top-quality services). The knowledge and skills acquired in this programme will enable the participants to improve the quality of service provided when dealing with customers. This knowledge and skills will be taught in the settings that will invariably emphasize

(i) the improving of participants‘ adaptability and adaptation to changes in hotel industry,

(ii) strengthening of the correct attitude to customers and visitors of Prague with the preference of top-quality services,

(iii) knowledge and applying of the internal customer principle when practicing the profession,

(iv) improving motivation and competence in relation to participants‘ own learning and further professional growth.

The programme focus consists in the implementation of a modular educational and training plan, the core of which is in five two-day workshops where, apart from the instruction, the participants will have the possibility to meet respected experts from the industry. The instruction core of five two-day sessions will be enriched with other activities facilitating acquisition of new competencies and their transfer while practicing the profession: field trips, individual coaching, introductory and closing workshops. Completing the programme and acquiring of expected competencies will be positively verified by a questionnaire and a final interview, and certified while the graduates with best results in each of the instruction runs will be awarded.

Among main programme objectives, apart from improving participants‘ competencies necessary for successful work in tourist industry (hotel trade and gastronomy), there are also:

1) to improve workers‘ motivation for further professional growth and education;

2) to mediate sharing of experience in above-mentioned areas; to support insights into these skills and knowledge from new perspectives;

3) to help the participants continuously recognize their strength, dispositions, and pluses for the work in services and also to help them recognize their weaknesses and more effective ways of their elimination.

TARGET GROUP

The main target group for participating in the programme are the first line workers in hotel industry, i.e. the workers being in touch with customers, both with clients and indirect customers (primarily the front office workers, concierges, workers of housekeeping, security, operators and workers of customer services, sales and marketing, but also other workers, e. g. workers of the technical section).

The participation is recommended mainly for workers who are motivated to continuous improving of services of the organization they work for, to heading towards the top quality of provided service.

The programme is meant for persons working in hotel and accommodation facilities and restaurants in the Prague area regardless of age, sex, colour of skin, and other sources of discrimination.

Preferentially, the target group is created by persons who have a potential for further professional growth and, in the time of starting the programme, are in the position of basic personnel or are possibly in positions of foremen, supervisors of work groups, team leaders, shift supervisors or are in the lowest managing positions.

During the programme, the participants will acquire correct habits and knowledge for mastering of demanding situations when dealing with customers. Apart from this, in the area of communication, they will be able to use techniques of conversation leading to better understanding of customers’ demands and expectations and to better present themselves, their hotels, and the city of Prague to customers. They will be able to achieve better consonance between customer’s expectation and provided services because they will be able to understand these expectations better and they will know the definitions of high quality in this area. Acquired knowledge will enable them to adapt better to new trends in the area of tourist industry, hotel trade, and gastronomy in the Czech Republic.

TERMS OF EDUCATIONAL PROGRAMMES REALIZED WITHIN TH E PROJECT

Run I. November 2006, December 2006, January, February, March 2007

Run II. May, June, July, August, September 2007

Run III. June, July, August, September, October 2007

Run IV. November 2007, December 2007, January, February, March 2008

Run V. December 2007, January, February, March, April 2008

PARTICIPATION FEE OF THE DELEGATING HOTEL (RESTAURANT, HOTEL COMPANY) OR PARTICIPANT’S FEE

Instruction extent: 5 x 2,5 days of instruction, each session will have 20 instruction/training hours, 3 workshops and individual coaching. The total number of hours for each participant will be 130 hours.

The delegating organization, or an individually entering participant, will contribute with a fee amounting approximately 5.000 CZK in cases where the delegating organization is not a recipient of the same type of subsidy.

In cases where the delegating organization has been a recipient of a subsidy, the entry fee will, according to our estimates, not exceed 50% of the real market price that is calculated in the amount of 50.000 CZK.

The educational programme will be concluded by presenting a certificate.

YOUR PRELIMINARY OPINION

Please, express your possible interest in the participation of your talented employees in the programme by filling out the questionnaire below and sending it to us via e-mail at info@jaseka.cz or by fax (+420 257 290 408).

Your opinion is noncommittal marketing information and the preliminary expression of interest does not mean any obligations whatsoever for you or your organization at any time now or in future.

Thank you for attention that you have paid to this information on the project SCHOOL OF TALENTS.

In case of any questions, do not hesitate and contact us at info@jaseka.cz.

QUESTIONNAIRE

A printable version including the questionnaire is available here in pdf format »

Jaseka spol. s r.o. je zapsána v obchodním rejstříku Krajským obchodním soudem v Praze, oddíl C, vložka 16084 IČO 48111333, DIČ CZ48111333

Tento projekt byl podpořen z Evropského sociálního fondu, státního rozpočtu České republiky a rozpočtu hl. m. Prahy a je realizován 2006-2008.